Sunday, October 01, 2006

Dear Mr Steven,

As a part-time staff who has been around in BB longer than your hair can grow, I daresay that I am greatly insulted by what you did to me on the 30th of September 2006 (which happens to be Pete's 16th birthday. Why do you ALWAYS have to spoil my mood ah? Fucker.)

So you left me "in-charge" of Station C last night.

May I be so daring as to know why you made me the head of the back stations? Is it because I'm more senior that Roy, Joseph and Yu Jun? Or because you were pushing responsibilities onto me so that I'll make severe mistakes and you'll have more reasons to make life difficult for me, the divine Goddess?

ANYWAY!

The female *censored* at table 37 was pissed because her order-taker (not me!) did not inform her about the 20% discount off appetisers promotion. Therefore, she received the 20% discount and she wasn't able to use her vouchers to get a 50% discount off her total nett bill.

My fault that she's unaware of our promotion?

You told me to explain to her that she is not eligible to use those damned vouchers, and I did. She was pissed, naturally. I don't blame her for it because if I were in her shoes, I'd be pissed as well. She wanted me to remove the 20% deduction from her bill so she could use her vouchers to receive a 50% discount instead.

Here's the deal:

I told her I wasn't sure if I could do that for her because I AM NOT TRAINED AS A CASHIER (since you are limiting my abilities at work). So since I am unaware of whether such a thing was possible, I distinctively told her that I had to check it out with you first, because only the Manager could make such decisions.

I approached you, you went to the *censored*'s table and she told you God knows what. Afterwhich, you asked me to go to the alfresco where you accused me of being rude to the *censored* and that I told her it was impossible to remove the 20% discount and replace it with the 50% discount. As if accusing me of something which practically everyone in BB knows I WILL NOT DO isn't bad enough, you refused to listen to my side of the story and despite my pleading of asking you to hear me out, you ordered me back into the restaurant to "continuing doing whatever you're doing".

We are in the service line. It is our job to serve customers and look after their needs. That, I thoroughly understand. But YOU, as a manager, it is also your duty to look after your staff and not try to please your fucking customers at their (the staffs') expense.

Is it so important for you to get into the good graces of customers? So what if they enoy your service and everything? Customers judge you from what you are on the outside. We, the people who work our asses off for you, see through your inside. It is easy for any sucker to be superficial, show a smiley face and go, "Yes ma'am, whatever you say ma'am!". But at the end of the day, what's the point of being nice to people whom YOU DON'T KNOW and being an ass to those who're willing to give up their weekends to help you?

Can it be because customers give you money (nett sales, GST, service charge) whereas you have to give me money (monthly salaries)???

Let me tell you something, and I pray it gets stuck in that hollow head of yours, the world DOES NOT revolve around money. Money can make your outlet the top earning one of the night but so what? It can't buy you respect (and that's something you'll never receive from Den, Lou-lou and I). Understand?! No? Oh, I forgot, your head's hollow. Moving on....

It's bad enough that you refused to listen to my side of the story (it takes two hands to clap, doesn't it?), you had to open your big, stinking, decayed mouth and spill the incident to Lenus. Hey, you heard only half the story from the *censored* and you ASSume that it's right ah? What kind of perception will Lenus have of me sia? I may not be on good terms with you (hallelujah!) but that deson't mean you have to go around tarnishing my reputation with others. Son-of-a-jackal!

I, the person who gave that *censored* her bill got scolded. THE WHAT ABOUT THE IDIOT WHO TOOK HER ORDER? Doesn't he/she deserve to get reprimanded for not informing the guest about the promotion?!! Fair or not, huh? FAIR OR NOT?!!!!!!!!!

I have a confession to make; I broke down and cried after that. Not because you were angry with me, but because I wasn't given a chance to defend myself and I was insulted to the max.

Let's just think about the logics ok, let's just think about it for a second. For the 10 months that I've been a waitress, have I ever received any comments or feedback from customers that I was rude/impatient/service not up to expectations? NO! So if I wasn't rude to customers who ask for T-bone steak to be half medium-rare half well-done, what makes this *censored* so special that I have to be unprofessional towards her?

Logical or not? You don't understand cause your head is hollow? I tell you now, IT IS LOGICAL LIKE FUCK!

You chose to put me in-charge of Station C, no problem. Also not my first time mah. But your actions sometimes contradict each other. You have high expectations of me because I'm a senior, you expect me to set a good example for the juniors to follow, you expect me to treat each and every customer like I owe them my life, you expect and expect and expect ALOT from me. Why ah? Cause I'm experienced right? If so, why are you limiting my abilities? Why aren't you training me in the bar and officially announcing me as a barista since you EXPECT SO MUCH FROM ME?

I DON'T CARE HOW HOLLOW YOUR HEAD IS NOW, IT MAKES ONE HELL OF A LOT OF SENSE.

I don't know if you detest working with me or anything, but you always let me work for very minimal hours. I give you 12-3/5-closing for saturdays (WEEKEND NO NEED PEOPLE MEH?) but you only let me work from 5.30-closing. Then I volunteer to work on Sunday but NO, you wouldn't let me. During my examination period, you were calling me non-stop to ask me to work. Now I sacrifice my weekends and my soccer matches to earn bloody $5/hr and work for you but you don't appreciate it. Can you kindly eff off?

I am starting to visualise how someone with your size can literally fuck off. Omg, all those wobbles and jiggles and bounces. EW!!!!!

Seriously, my dearest manager, I hope you FUCK OFF AND DIE!

FUCK OFF AND DIE!!!!!!!!!!!

I don't care how you die, may it be high cholesterol, diabetes mellitus, stroke, cancer, vericella, AIDS, avian flu, influenza, tubercolosis, heart attack or get run down by a 300 tonne truck, AS LONG AS YOU JUST DIE, I'm a lucky girl.

Oh yeah, another way you can choose to die is:
Next week, during your wedding (my god! that woman fancies you? gross!), may terrorists lose control of their hijacked planes and crash into the hotel where you and your wife-to-be are sipping champagne. And holy-moo-moo-cow, you WILL die with your tongue stucked out and I will laugh at you cause YOU DIED A VIRGIN! wahahahaha!!

Sincerely yours,
-Kim-