Saturday, March 11, 2006

Joe Kok = one fucking COCKSTER!

Can the school term please be brought forward to the beginning of April instead so I can quit and spit at Joe Kok's face?!! Readers, have I ever told you that he's a moron, psycho, bastard and retard all added up together?

Hoho... he is in deep shit. HE IS IN SUCH DEEP SHIT THIS TIME ROUND COS HE NOT ONLY LAID HIS HANDS ON ME (the Law states that guys can't touch girls) BUT TRIED TO INJURE ME AS WELL!

I was the Host for last night's shift. The job of a Host is to talk to potential customers, explain stuff to them and eventually persuade people to come in and have a meal with us.

DID I NOT BRING PEOPLE IN?! DID WE NOT EARN 2K AT THE END OF THE NIGHT?! DID WE NOT SELL ENOUGH BURGERS AND MILKSHAKES AND FLAVOURED SODAS?! DID I NOT DO MY JOB OF EXPLAINING STUPID LUNCH VOUCHERS TO STUPID PEOPLE WHO DIDN'T UNDERSTAND IT?!!

Did I not do all that??????!!!!!!!!!!

So that damned Kokster was "very busy" because Garry and Jasmine weren't around. He ended up being a cashier and floater. Very difficult meh?!! Of course it's difficult for him... he keeps stopping his work and running off to kay-poh other people's business so he could vent some of his frustrations by yelling at them and commanding them to do things his way. And when he comes back to the cashiers' area, there's a truckload of bills waiting to be settled.

So many bills and not enough people to send them back to the customers because the service crew were busy taking down orders or sending food/drinks (there were only 5 people on floor). What did Kokster do? He printed out all the receipts, dumped them at the counter and asks Kimberly to finish his job for him.

Kimberly looks at the stash of paper and frowns at it because she doesn't know those were new receipts which have yet to be sent to customers. She asks Kokie what she has to do and he goes, "You dunno how to arrange it arh? Damn jia lat man... this tells me alot about your attitude in learning!".

My attitude in learning?!! So I'm required to read your mind and know what you want me to do with those bloody customer receipts?!

The reason why I decided to work is so that 1) I need not rot at home and have mushrooms grow on my forehead 2) I can earn some (un-needed) pocket money and 3) to gain experience. I did not travel all the way to Bugis to be interviewed by Steph and then get hired to read Kokie's mind and do things his way!

Take for example, sweeping the floor during closing hours. Normal and REASONABLE managers just expect their staff to get the job done 100% and they're happy. For Joe the sickening Kokster, doing it well is not good enough. He expects you to sweep the floor his way, using his techniques/methods.

Very lame can?

Sweep floor also got "correct way" of sweeping one ah? Hong gan lah! Is you nothing better to do and want to play God lor. Face it lah.. human beings are all different.

We have different styles of thinking, different ways of doing things, different ways of approaching situations etc. So as long as I sweep the floor WITHOUT LEAVING ANY FOOD SCRAPS at the corners, what's there to nag about and get frustrated over?

And another incident which happened last night that triggered the "Lose it" button in me was when Kokie asked me to check on Table 13's orders because the customers were beginning to feel impatient due to the fact that their drinks have yet to reach their tables.

Fine, since there weren't many people walking pass Billy's anyway, I did what he told me to do. I walked past their table and asked the gentlemen if he has made his order (I know he already ordered but since I wasn't the one who took his order, can I just play dumb for awhile and then apologise to him for making him wait for his food and drink?) and he said that he has been waiting for quite some time and no drinks have reached his table. I was about to touch on the topic about how long he has been waiting when Kok the God-wannabe charged towards me, dug his fingernails into my right shoulder and dragged me away from the table.

Hello, WHAT DID I DO WRONG THIS TIME?! I was fucking halfway through a damned conversation with a customer (the person who'll be paying at the end of the day!) and you pulled me away with such violence?! Who's in the wrong now?!!!!!!

According to Him (must use capital letters cos he's a God mah), I was doing things the "immature way" by approaching the guest and not checking their orders via the computer system. Ok lor... he drag me until the computer there liao, so just check using the frickin' screen lor.

The gentlemen and his three friends have been waiting for their drinks for 10 minutes. I repeat, 10 minutes! DRINKS ONLY LEH! So naturally, I went to the bar and asked Adeline to hurry with Table 13's order because they've been waiting exceptionally long. Kok Almighty then came and said, "Kim! What are you doing?!! The drinks have been sent already lah, my goodness! What's wrong with you today? Stop being so immature please!"

Fuck you lah, Hairy Kok! What "immature"?! YOU pulled me all the way to the computer at the back to check their orders and Table 13's drinks were sent to them during that period of time. HOW WAS I TO KNOW THE DRINKS HAVE BEEN SENT?! I was checking the fucking list like you told me to!

This wouldn't have happened if you hadn't interrupt my conversation with that gentlemen and pull me to the back with such force! I wouldn't be at the goddamned bar for no rhyme or reason, asking about sent items, if you hadn't asked me to check orders using the fucking com! And I wouldn't end up looking so "immature" if you hadn't asked me to do those things YOUR way, Mr Joe Kok!

Yes, I still think that speaking to the gentlemen and hearing his side of the story would have been a much better solution. He gives you feedback on the service and we have a chance of improving on it! Joe just wanted me to check if their orders were made and what time was it sent to the kitchen and bar. That's all. So I just check, inform the barista and kitchen staff to "chop, chop! Hurry up" and end of story. No interaction with guests, no apologies to them and we have four unhappy customers. All thanks to Joe's method of doing stuff.

I am so infuriated, a raw piece of pork would become a piece of char siew if you just place it on my cheek. Urgh! And there was this one time when Jasmine approached Ruyan, Garry and I during our break and informed us that we had to go to Bugis and pick up three crates of beer because we were running short.

We finished our lunch, got hold of the trolley in the store and exited the restaurant through the alfresco. Kokster was there with Chef Poh and he questioned Ruyan, Garry and I about where we were going. We told him we had to get the alcoholic drinks from Mag because we are in need of it and he told us he'll accompany us to Bugis since he needed to fix his handphone. But he was discussing something with Chef Poh right? So he told the three of us to give him 10 minutes.

Garry and I explained to him that our break ends at 5pm and we only had 45 minutes left. He told us this, "Screw you lah! Wait for me! I'll go along with you guys."

We waited for him outside Merill Lynch, under the blazing sun, in the swelteringly hot weather. It was almost ten minutes when he called Garry and said, "You three go ahead first" then hung up without saying bye.

I cannot believe this, I simply cannot bring myself to imagine what would this world be like if all managers were similar to this creature. Mrs Kok, what were you thinking when you married this guy?! Oh my fucking gawd! I'm not gonna let this matter rest this time. Nobody uses physical force on me, labels me as "immature" and gets away with it. NOBODY WILL EVER DO THIS TO ME AND GOES OFF SCOTT FREE.

You're damned this time, Kokie.