Friday, March 03, 2006

When you're in the wrong, ADMIT IT!

For the past two months that I've been in Billy Bombers, I have yet to have a major argument with a colleague. But yesterday changed it all. From now on, Mandy Ho Lai Man, you had better treat me with more respect, otherwise, I'm gonna get physical.

INCIDENT No. 1: We make her do more work (as if).

On Wednesday, Louis noticed that the metal plating at the bar area had fingerprints on them. Being the perfectionist that he is, he told Mandy to get it all clean and shiny again by using ammonia spray and newpapers.

What did Mandy do? She took the cloth of the runner's station (which is oily and wet btw) to wipe the metal plating. Ok, common sense will tell you that using a wet cloth to wipe a metal surface will cause it to be more dirty because once the water droplets have dried, it'll form water marks on the surface. Morever the cloth was OILY!!! It'll make the plating sticky as well!!!

Louis reprimanded her for doing things the stupid way. C'mon, it's not the first time she's been told to wipe metal platings at the bar and in between the booth seats. While over at Bugis (yes, Mandy is from Bugis) we do it all the time!

But guess what did Mandy say to Louis when he made his point clear to her? She said, "Aiyah! You go do your own things lah! Don't always order others around!"

Hah! HAH!

Louis may be younger than Mandy by one year, but he has been working under Joe Kok for more than a year now! Experience counts and he is a senior staff!! So what if he doesn't wear a tie like Garry does? He's still a senior afterall and he deserves her respect!

Louis was fed up with her and left for the cashier. So I went to the bar and had a word with Dhanny about the new order I just made and my hands were on the metal plating which Mandy had just "cleaned up".

That little shit came over, whacked my palm away and told me, "Wei! Don't touch it lah! I just clean only then you make dirty! See, now got your fingerprint and I must clean again."

I MAKE DIRTY AH?!! Did I just hear you correctly, you said I dirtied the metal plating?!! Who was the brainless fool who used a moist and oily cloth to wipe it?! And yes, I am implying that even if I do not place my hands over there, it will still be stained by oil and water marks!


INCIDENT No. 2: She's too lazy to help a customer wipe the spilled milkshake

During station break down, Garry made Mandy and I work at station B/C. Throughout the evening, I was keeping quiet about Mandy running off to yak with Ash while I had to tend to the five or so occupied tables in Station B, C and the alfresco.

ONE person taking care of THREE areas leh! Chee bai! Company pay you 1.2K a month to talk crap with Ash huh? You're the full-time staff! You're suppose to be the one who's more hardworking! And you're a Malaysian who's here on a work permit! We pay you to slack arh?

One lady accidentally spilled her milkshake on the table and she asked Mandy for help since our skinny Malaysian brute was doing a cat-walk in that area.

Customer asked her for help leh! All she had to do was get a cloth and wipe up the mess; end of story liao. Instead, she came to me (I was busy wiping another table) and told me that the customer just spilled her drink and that my help was needed to clean it all up.

YOU are the one who was approached for help. YOU do your part by helping them because they approached YOU. Don't fucking walk away and tell someone, who happens to be busy with something else, to do it for you!

So yeah, I ended up cleaning the milkshake for the lady (which in returned got my name written in the feedback form about my outstanding service. Muahaha!).


INCIDENT No. 3: Her excuses, reasons, explanations are all INVALID~!

A young couple from station B were about to leave when they asked Mandy for more serviettes because they had ice-cream on their hands. Again, customer asked HER for something and she was too lazy to do it for them. Fuck off lah!

I was walking back to the alfresco after passing a credit card to Louis at the cashier and I had to go to the drawer at the back to pick up a couple of serviettes for the gentlemen who asked for it and make a U-turn to his table to pass it to him. I'm not complaining, but WHY CAN'T SHE DO IT HERSELF?! I was flustered from all that running around whereas she was bumming in front of the bar!

Her excuse for not getting the serviettes herself was because I was "closer to where the serviettes were than she was".

That was the last straw man. I confronted her after the couple left and told her that this isn't the way to work. Take for example the milkshake incident; she walked pass the customer who spilled her drink (which means she was in the same station as the customer right?). Too lazy to clean it up but not lazy to walk over to the other station and inform me about it and make me clean it up huh?

I told her that in the future, if she sees a customer spill something and the customer asks her for help, GET A CLOTH AND WIPE THE DAMN MESS. This was what she told me:

"I didn't see the customer spill the milkshake. She told me she spilled it."

"Ok, fine. Since she asked you for help in wiping up the mess, you do it for her because she asked you for help."

"I couldn't find a cloth!"

"I was wiping the table when you came to me. Why can't you ask me for the cloth?!"

"I was looking for the cloth at the runner's station but cannot find. So you were the one that took it. Make me search high and low only."

"OI! This cloth is from the bar ok! Whenever I work in B/C, I don't use the cloth at the runner's station. I always use the one from the bar!"

"Yah, then I ask you for the cloth to clean the milkshake but you still stand there looking so blur. In the end I also must clean up myself."

"I WAS THE ONE WHO CLEANED IT UP OK! First you said you couldn't find a cloth and now you say I didn't want to lend you a cloth. So which is it? And the serviette issue! Why couldn't you get the stuff yourself? I was busy with something else at that time!"

"You were closer to where the serviettes and cutleries were what. How I know you will take serviettes from the back and not from the cutleries area."

"That is not an excuse! They asked you for it, and since you're free, go get it! Why must trouble others?! Next time if customers ask you for something, you go get the things yourself!"

"Why can't you help me? You were closer to the serviettes what!"

"That's not the point! I was busy with something else lor! Shut up and go away!"

Haiyoh-wey-ah! Wa jin eh buay tahan ani kwan eh lang liao lah! Defend also dunno how to defend properly. Pergi mampos lah!

While I was still at Bugis, Mandy, on two occasions, used the F-word on me IN FRONT OF CUSTOMERS. Fine, she started work one day before me, maybe she knows more than me. But I have been in Marina Square a month longer than she has. I DEMAND RESPECT because I know the area, the system and Joe's style of serving others more than she does.

Bloody hell. Friday had better let me see her doing her part.